Terms and Conditions
Last updated: 26th February 2026
Welcome to HAI Active. By accessing or shopping on haiactive.com, you agree to these Terms & Conditions. Please read them carefully, they’re here to protect both you and us.
If you don’t agree with any part of these terms, please don’t use our website.
About Us
Business Name: HAI Active
Location: Nairobi, Kenya
Contact: Email & WhatsApp (details at the bottom)
Using Our Website
By using our website, you confirm that:
- You are at least 18 years old, or have permission from a parent or guardian
- You’ll use the website for lawful purposes only
- You won’t misuse, copy, or interfere with the website or its content
Products & Availability
We do our best to display our products as accurately as possible, including colours and descriptions. However:
- Colours may vary slightly depending on your screen
- All products are subject to availability
- We may update or discontinue products at any time without notice
Prices & Payments
- All prices are listed in ksh
- Prices may change without notice
- Payment must be made in full before orders are processed
- Payments are handled securely through trusted third-party payment providers
- (We do not store your card or payment details)
Orders
Once you place an order:
- You’ll receive an order confirmation via email and/or WhatsApp
- We reserve the right to cancel or refuse an order if there’s an issue with payment, stock availability, or suspected misuse
- If we cancel your order, any payment made will be refunded
Delivery
- Delivery timelines are estimates and may vary based on location and circumstances
- We are not responsible for delays caused by third-party couriers, weather, or events beyond our control
- Please ensure your delivery details are correct — we can’t guarantee changes once an order has been dispatched
Returns & Refunds
Your satisfaction matters to us.
Returns and refunds are handled according to our Returns & Refund Policy, which forms part of these Terms & Conditions.
Please review that page for full details before making a purchase.
Intellectual Property
All content on this website, including images, designs, logos, text, and product names, belongs to HAI Active and may not be copied, reproduced, or used without written permission.
Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses arising from the use of our website or products
- Our liability is limited to the value of the product purchased
This does not affect your rights under Kenyan consumer protection laws.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website means you accept those changes.
Governing Law
These Terms & Conditions are governed by the laws of Kenya, and any disputes will be handled within Kenyan courts.
Get in Touch
If you have any questions about these Terms & Conditions, we’re always happy to help:
Email: info@haiactive.com