Privacy Policy
Last updated: March 2026
At Hai Active, your privacy matters to us. We only collect what we need to serve you better, and we treat your information with care, respect, and confidentiality.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on haiactive.com
What information do we collect?
When you shop with us or interact with our website, we collect:
Information you share with us
- Your name
- Email address
- Phone number (including WhatsApp)
- Delivery address
- Order details
Note: Payments are processed securely by trusted third-party payment providers. We never store your card details.
Information collected automatically
- Your IP address and browser type
- Pages you visit on our site
- Cookies (small files that help our website work better)
How do we use your information?
We use your information to:
- Process and deliver your orders
- Keep you updated about your purchase
- Respond to your questions or WhatsApp messages
- Improve our website and shopping experience
- Share updates about our store, new products, or promotions – only with your permission
Cookies (the digital kind )
Our website uses cookies to:
- Remember your cart and preferences
- Help WooCommerce function properly
- Understand how visitors use our site
You can turn cookies off in your browser settings, but some features may not work as smoothly.
Sharing your information
We only share your data with trusted partners who help us run our store, such as:
- Payment processors
- Delivery partners
- Website hosting and analytics services
They only receive what’s necessary and are required to keep your information secure.
We do not sell or trade your personal data — ever.
Keeping your information safe
We take reasonable steps to protect your personal data and keep it secure. While no online system is perfect, we work hard to safeguard your information at all times.
How long do we keep your data?
We keep your information only as long as needed to:
- Complete your orders
- Provide customer support
- Meet legal or accounting requirements
Your rights
In line with Kenya’s data protection laws, you have the right to:
- Access your personal data
- Correct any incorrect details
- Ask us to delete your information
- Withdraw consent for marketing at any time
Just reach out, we’re happy to help.
Third-party links
Our website may include links to other sites. We’re not responsible for their privacy practices, so we encourage you to review their policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new “last updated” date.
Talk to Us
If you have any questions about this Privacy Policy or your personal data, you can reach us at:
Email: info@haiactive.com